Choose the troubleshooting call that fits your problem.
Start with the amount of help you need right now. If you are unsure, send the request form first and we will help you choose the best option before scheduling.
Remote troubleshooting call pricing
These sessions are designed for guided diagnosis, repair planning, second opinions, and practical next steps over the phone.
Quick Call
A 15-minute call for quick questions, second opinions, simple checks, or deciding what to test first.
- Best for straightforward issues
- Good for “am I on the right track?” questions
- Helpful before buying parts
Troubleshooting Session
A 30-minute session for walking through symptoms, photos, wiring, parts, testing, and repair decisions.
- Best choice for most problems
- Guided checks and likely causes
- Clear next-step repair plan
Deep Dive
A 60-minute call for complicated problems, generators, multiple systems, custom projects, or longer diagnosis.
- Best for complex troubleshooting
- Good for generators and system issues
- Useful for planning repairs or builds
Custom Help
For unusual problems, custom builds, ongoing support, or projects that do not fit neatly into a standard call.
- Custom troubleshooting support
- Project planning and repair strategy
- Quoted after reviewing the request
Not sure which call to choose?
Use the contact form and choose “Not Sure.” We will review the details and recommend the shortest useful option instead of pushing you into more time than you need.
Safety comes first.
Remote troubleshooting can help with many practical problems, but it is not a substitute for licensed local help when the issue involves unsafe wiring, code compliance, gas, high voltage, structural concerns, or hazardous conditions.
Send the details before we talk
Photos, model numbers, symptoms, warning lights, wiring pictures, short videos, and a list of what you already tried help make the call faster and more useful.
Before you book
Make sure the problem is a good fit for remote troubleshooting.
A troubleshooting call can help you organize symptoms, review photos, think through likely causes,
and decide what to check next. It is not a substitute for emergency service, licensed electrical work,
code compliance, or unsafe hands-on testing.
If your issue involves electrical danger, review safety information from the
Electrical Safety Foundation International
before requesting help.